Returns & Exchanges
At H Mart, we strive to ensure the highest quality for all our grocery and specialty items. If you are not completely satisfied with your purchase, you may return eligible items within 30 days for a refund or exchange.
Verify Eligibility
Ensure your item is in its original packaging; please note that perishable goods must be reported within 24 hours of receipt to qualify for a return.
Prepare Proof of Purchase
Locate your original store receipt or online order confirmation email to facilitate a smooth verification process.
Initiate Your Request
Bring the item to the Customer Service desk at any H Mart location or contact our online support team for mail-in return instructions.
Receive Refund or Exchange
Once approved, your refund will be processed to the original payment method or an exchange will be provided immediately for in-store returns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing